Our main priority is to make sure all of our customers are 100% satisfied.
We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30-day returns guarantee for each order. Buy with confidence and enjoy a great shopping experience!
Return Approval:
Items that can be returned, refunded, or exchanged within 30 days of receiving them must follow the criteria below:
- The wrong specifications.
- Items with a defective condition caused by the manufacturer or shipping carrier.
If you are not in these cases, please contact us at support@pristinelux.us for immediate support.
Return Process:
- Step 1: Contact us at support@pristinelux.us and provide your order number, real photos or video of items, and reason for returning.
- Step 2: Customer service will evaluate and assist you with the free return label.
- Step 3: Print the label and send the items back to us.
Note: The items need to be in their original condition and with all their labels.